As travel restrictions are still being enforced and non-essential events being postponed or worse, cancelled, hoteliers are in two minds about how to rejuvenate their products and services and rebuild everything while adhering to the Covid-19 health and safety policies.
Globally, researchers and practitioners have veered towards artificial intelligence (AI) and robotics to help them navigate their way around an efficient and secure hotel management. Customers around the world have higher safety-related expectations more than ever. Obviously, potential guests would expect an impeccable system in hotels that would ensure that their health and safety is not being compromised in any way.
In fact, recent empirical evidence suggests that the lingering fear linked to the Covid-19 outbreak will entail that health will constitute an essential factor in the rejuvenation of the tourism and hospitality industry. A self-service check-in kiosk is an automated device that hotels can provide to their guests to self-check-in. It’s simple e-registration process and straightforward features are user-friendly, work 24/7 and are customisable to accommodate every requirement of a guest. The latter can also pay for their own stay and collect their key card without any human interaction, at any time and at their own pace.
Long gone are the days when people queued up to check into a hotel; following the pandemic and its repercussions, quick and user-friendly kiosks are the solution to allow guests to quickly and efficiently check into their rooms. These leave the best possible impression on guests who need reassurance that health and safety policies are effectively being implemented.
Forget the welcoming cocktail, people would prefer seeing social distancing being maintained and sanitisation precautions being religiously practised. This automated option is not only in line with Covid-19 health and safety regulations, but is also convenient and secure enough to hold and process personal and sensitive data.
Customers can expect a simple and secure cashless payment transaction without having to worry about contamination or any unsanitary contact. A self-service check-in kiosk can easily and conveniently display up-to-date information regarding the Coronavirus and hotel communications. Every guest would then have access to updated information in real-time, ensuring education on Covid-19 policies and regulation.
Communication between guests and employees would remain contactless while maintaining easy access and circulation of information. The new meaning of irreproachable service now excludes face-to-face interaction and values contactless service delivery and digital systems. These systems can give employees access to the specifications, requirements and preferences of guests.
A secure and personalised interaction with the self-service check-in kiosks is thus guaranteed for their next stay. Naturally, this proves to be excellent for repeat business. Last but certainly not the least, self-service check-in kiosks are easy to operate for every demographic. The device was specifically designed for this purpose and can easily be used by people who are unfamiliar with mobile technologies. This option does not require a smartphone and an application to check into the hotel. Apps take up large storage space, are cumbersome and can be a pain to optimise. From now on, the most attractive feature of a hotel will be its dedication towards ensuring the safety of its customers.
If hoteliers want to create an unparalleled first impression, they need to implement an efficient system that is designed for a contactless and secure interaction between a guest and an “unmanned” device that cannot possibly infect anyone with a deadly virus. An automated check-in through a self-service kiosk is the perfect welcoming committee that customers will expect in this Covid-19 era.
